Senior Customer Experience Data & Insights Analyst
We are seeking a strategic and hands-on Sr. Customer Experience Data & Insights Analyst to drive our organization’s analytics maturity, survey strategy, and executive-level reporting. This role will be critical to scaling our survey and insights programs, deepening customer understanding, and driving measurable business outcomes.
Place of work: Bratislava or Piestany (job with occasional home office)
Working time: Flexible working hours (core time 9,30-15,00)
Salary: From 3 500 EUR, depends on candidate’s experience
Job description:
- Build and own the CX analytics roadmap to deepen customer insights, drive executive action, and mature organizational data capabilities.
- Manage CX Dashboard, developing scalable models to integrate survey data, operational metrics, and customer behavior into unified reporting.
- Lead the creation of quarterly business review reports, and on-demand executive insights.
- Translate complex data into simple, compelling stories for senior leadership and key stakeholders.
- Design and manage survey programs across the customer journey.
- Develop survey governance, timing, targeting strategies, and best practices to ensure high-quality feedback.
- Actively coach and enable CX Deployment Partners to leverage data, insights, and survey findings in their account management and improvement planning efforts.
- Create playbooks, training materials, and guidance to support a deeper culture of customer-centricity across deployment teams.
- Ability to collaborate with Sales, Marketing, Business Units, and Service Team Operations to align customer feedback with business priorities.
- Serve as a trusted advisor and advocate for Voice of Customer (VoC) insights across the enterprise.
- Develop frameworks, tools, and processes to improve organizational adoption of analytics.
- Enable and train internal teams on how to interpret, action, and prioritize insights to accelerate continuous improvement and a quality-mindset.
Requirements:
- 8-10 years of experience in customer experience analytics, customer insights, or business intelligence roles, with 3+ years in a leadership or senior individual contributor role.
- Bachelor’s degree in Business Analytics, Data Science, Statistics, Marketing, Business Administration or a related field.
- Proven experience building executive dashboards and leading survey strategy at scale.
- Strong technical proficiency with survey platforms (e.g., Qualtrics) and analytics tools (e.g., Tableau, Power BI, Salesforce, Snowflake).
- Demonstrated ability to connect analytics to business outcomes and communicate insights clearly at the executive level.
- Exceptional storytelling and data visualization skills, with a strong executive presence.
- Strategic thinker who can also dive into execution details as needed.
- Customer-centric mindset with a passion for driving measurable business and experience improvements.
- High attention to detail, proactive mindset, and ability to manage ambiguity in a fast-paced environment.
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