Customer Experience Business Analyst
We are a progressive company committed to improving customer experiences through data-driven insights and innovative solutions. As a leader in Customer Experience, we are seeking a skilled Business Analyst to join our team and support our mission of providing world-class experiences for our customers.
We are looking for a Business Analyst with strong analytical skills and attention to detail. The selected candidate will handle metrics reporting and analytics, delivering insights to inform business decisions and enhance the overall customer experience at onsemi. This position requires proficiency in data analysis, effective communication abilities, and the capability to collaborate with cross-functional teams.
Place of work: Bratislava or Piestany (job with occasional home office)
Working time: Flexible working hours (core time 9,30-15,00)
Salary: From 2 300 EUR, depends on candidate’s experience
Job description:
- Collect, analyze, and interpret customer experience (CX) survey and outcome data to generate actionable insights.
- Develop and maintain CX dashboards to track key customer performance indicators (CPIs) and customer sentiment.
- Build and activate sentiment dashboards using Qualtrics.
- Analyze yearly Customer Relationship Survey data, identify trends, create visual representations, and report findings to executive leadership.
- Collaborate with survey owners to onboard new listening posts and CPIs, ensuring compliance with reporting templates CX methodologies.
- Lead the continued development of the CX AI tool, collaborating closely with IT and AI partners across the organization.
- Identify trends, patterns, and anomalies in data to inform strategic initiatives.
- Present findings and recommendations to stakeholders clearly and concisely.
- Provide analytical support to various departments based on their data needs.
- Ensure data accuracy and integrity through regular audits and validation.
- Support the development and implementation of data-driven strategies to enhance customer experience.
Requirements:
- Bachelor’s degree in Business, Economics, Statistics, Data Science, or a related field.
- 5 years of proven experience as a Business Analyst or in a similar analytical role.
- Strong proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau, Power BI, Qlik, etc.).
- Familiarity with survey platforms and digital dashboard tools (e.g., Qualtrics) is a plus.
- Excellent analytical and problem-solving skills.
- Strong attention to detail and accuracy.
- Effective communication and presentation skills.
- Ability to work independently and as part of a team.
- Knowledge of customer experience metrics and analytics a plus.
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